ITA Airways Reviews

***, teníamos un viaje de *** a ***, luego a *** y, finalmente, a ***, ya que no había directo. Acaban de retrasar el vuelo a *** 2 horas y ahora pierdo mi vuelo a ***. ¿Hay alguna forma de no perder el dinero del ticket de *** y que nos metan en algún otro vuelo o reembolso?

Whilst trying to change the return date on a ticket with flexible changes, I called to ask about the fare difference because the exact same ticket is selling for $1.212 USD on their own website, yet the phone attendant is trying to charge me $2.364 USD (thereby forcing me to pay an $850 USD difference between my original ticket and the new ticket).

When asked to break the fare into Base Fare, Taxes and Surcharges, the phone attendant is commanded not to provide any more information, even though they are legally obliged to.

Our flight from the States arrived late; therefore, we missed our connection from Rome to Lamezia Terme. The ITA rep told us there were no flights for that day nor the next and advised us to take a train.

Upon return 10 days later, we were told that we were considered a no-show on arrival, and therefore, our flights home were cancelled. They would not help us one bit.

Sir, while flying from Delhi to Houston with booking ref X85UIB, my luggage was damaged, and I could not fix it since its handle came off.

My e-ticket no. TKT 055211****938.

The tag no. of the one suitcase which was damaged is 0 055AZ 887829.

I have deposited three pieces of luggage, out of which one was broken.

Please help.

I have repeatedly tried to cancel and request a refund for my flights on your online platform with no success. The platform does not appear to be working and fails .

There is also no Refund Request form available on the website to do this manually, despite saying there is one.

I called the Australian service centre who advised that I must call USA to speak to someone about this. My mobile phone is not configured to call overseas .

Can you please cancel and provide a refund for my flights- I understand there is a cancellation fee .

Poor customer service. Trying to reach the airline by email and phone is not possible. No response or reply.

Cant even get through to an agent. Yesterday I waited on hold for 20 minutes. Today I cant get through again

Il mio bagaglio è stato perduto in aprile ancora non tengo nessuno risultato. E non riesco a raggiungere nessuno per potere telefonare.

Dear Team,

We are writing to follow up on our refund request for booking reference XWMZAF and ticket numbers 055 211****625/26/27, which was submitted on 22 April (the same date the tickets were issued).

We have not yet received the refund.

Could you please provide an update on the current status and advise when we can expect the refund to be completed?

I have spoken to ITA on 8 separate times with a different excuse each time. The refund system failed

Didnt refund the night over after the plane delay , while they did refund the money to all expect me

My luggage had not arrived after 1 week.

I have expensive sacred belongings a long with expensive clothing.

Ita lost my wife's and daughter's luggage. They are without their clothes, shoes, and their daily medication.

Their customer service center - lol. You hold for 30 minutes and then they fumble giving you answers. Flight was 03/24 to Rome. Imagine being in Rome without your luggage and daily medication for 2 1/2 days and counting?

Not good! Sincerely, A pissed husband.