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Contact ITA Airways Customer Service

How to Reach a Person at ITA Airways

Verified Contact Information

Toll-Free Number:

  • 1-877-793-1717
    USA
Call Now
Send Message

Customer Service:

  • 1-866-725-7077
    Canada
  • +61 130 055 1080
    Australia
  • +39 068 596 0020
    International
  • +3 980 093 6090
    Italy
  • +3 562 778 0221
    Malta
  • +6 480 000 3339
    New Zealand
  • +3 980 093 9074
    Plus, Premium, Executive Volare Members
  • +44 190 421 1300
    UK

Business Customer Service:

b2bassistance@ita-airways.com
Business To Business

Complaints/ Feedback:

reclami@ita-airways.com
For Members Residing in Italy
complaints@ita-airways.com

Customer Service:

supportoapp@itaspa.com
App
bif@ita-airways.com
Baggage Assistance
specialassistance@ita-airways.com
Special Assistance

General Info:

italiatrasportoaereo@legalmail.it

Legal:

dpo@ita-airways.com
Privacy Inquiries
dpo@itaspa.com
Privacy Inquiries
whistleblowing@ita-airways.com
Whistleblowing

Media:

media@ita-airways.com

Sales/ Reservations:

bookingschangesrefunds@ita-airways.com

ITA Airways Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular ITA Airways Phone Number
1 (877) 793-1717
Average Hold Time
00:07:31
Average Calls duration
7 minutes
Most Popular ITA Airways Email Address
specialassistance@ita-airways.com
ITA Airways Live Agent Availability
24% of callers successfully reach a real person
Issue Resolution Rate
Low (14% reported full resolution)
View full overview
PissedConsumer Club

Contact Information

ITA Airways Website:

ITA Airways Help Center:

Corporate Office Address:

Italia Trasporto Aereo S.p.A.
Via Venti Settembre 97
Rome, Rome 00187
Italy

Other Info (opening hours):

Additional Phone Number:

New Reservations and Purchases: 893 49049

More contact details

How Customers Rate ITA Airways Support?

3.8 / 5
Needs improvement

Based on 748 calls to ITA Airways customer support through PissedConsumer.com and 6 survey responses.

Total Calls
748
Avg Call Duration
06:42
Issues Resolved
14%

Why Customers Call ITA Airways?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 42%
  • Request for Information 20%
  • Return/ Replace 15%
  • Activation/ Cancellation 6%
  • Product/ Service 6%
  • Refund 4%
  • Shipping and Delivery 3%
  • Payments and Charges 2%
  • Staff <1%
  • Cards <1%
  • Account <1%

Customer Inquiries & Issues

42%
  • "List item"
  • "Catania"
  • "URgent call regarding passenger missing on AZ608, with adultt with mobility issues and 2 children"

Request for Information

20%
  • "Passenger information"
  • "Check in question"
  • "405pm flight status today"

Return/ Replace

15%
  • "Stealing with a fare-change"
  • "Change seat"
  • "You changed the return flight without a notification"

Activation/ Cancellation

6%
  • "Canceled flight"
  • "My flight was cancelled"
  • "Cancelled flight"

Product/ Service

6%
  • "Damage luggage"
  • "I wanna book a flight 5:05 PM Boston-Fco nonstop Sunday, September 28. 10:25 AM nonstop FCO - Boston October 6"
  • "To know about luggage biology policy for my daughter who is one and something here's of"

Refund

4%
  • "Refund for extra baggage"
  • "Refund request"
  • "Refund inquiry"

Shipping and Delivery

3%
  • "Did not receive my boarding passes by email"
  • "I have not received my luggage which was lost by ITA airlines"
  • "I arrived from Nice to Athens yesterday mid night n my baggage went missing. Tried sending email to Athens airport but no response REF ATHAZ44305 10DEC24 CAN U PLS UPDATE ME THE WHERABOUTS OF MY LUGGAGE"

Payments and Charges

2%
  • "Reimbursements"
  • "Multiple charges to my bank"
  • "You have charged me twice"

Staff

<1%
  • "Seating and wheelchair service"
  • "My agent went above and beyond to solve my very complicated case.So she called me back next day which I truly appreciate. I wish all customer service representatives were like I had to solve my issue11 out of 10"
  • "Service and seating issues"

Cards

<1%
  • "I have trouble with volare card"
  • "Credit card"

Account

<1%
  • "no seat assigment because its an code share ticket and no way to do it on the web"

Compare ITA Airways Customer Service To

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