Customer Inquiries & Issues
42%- "List item"
- "Catania"
- "URgent call regarding passenger missing on AZ608, with adultt with mobility issues and 2 children"
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular ITA Airways Phone Number | 1 (877) 793-1717 |
| Average Hold Time | 00:07:31 |
| Average Calls duration | 7 minutes |
| Most Popular ITA Airways Email Address | specialassistance@ita-airways.com |
| ITA Airways Live Agent Availability | 24% of callers successfully reach a real person |
| Issue Resolution Rate | Low (14% reported full resolution) |
| ITA Airways Customer Service Rating | 3.8 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 55% phone, 45% email |
| Common Reasons for Contact | Request for information, return/ replace and activation/ cancellation |
| Customer Effort Score | Medium Effort |
| Prepare before the call to ITA Airways | First and last name, email or customer id or account number |
Additional Phone Number:
New Reservations and Purchases: 893 49049
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.